Privacy Policy
How we collect, use, and protect your personal information.
1. Information We Collect
Personal Information
- Name, email address, phone number
- Date of birth (for age verification)
- Government ID documents (for KYC verification)
- Bank account / UPI / wallet details (for payments)
- Address (for compliance purposes)
Usage Data
- IP address, device type, browser information
- Pages visited, time spent, features used
- Gaming activity, bet history, transaction records
- Communication records with support
2. How We Use Your Data
- Account creation, verification, and management
- Processing deposits, withdrawals, and bonuses
- Fraud prevention and security monitoring
- Regulatory compliance and reporting
- Personalised offers and game recommendations
- Communication about your account and promotions
ℹ️ We never sell your personal data to third parties for marketing purposes. Your data is used only for the purposes described in this policy.
3. Data Sharing
We may share your data with trusted service providers (payment processors, KYC providers, analytics platforms). All third parties are contractually bound to maintain confidentiality of your data.
We may disclose information where required by law, court order, or regulatory authority.
4. Cookies
We use cookies and similar tracking technologies to improve user experience and analyse usage patterns.
- Essential cookies: Required for basic platform operation
- Analytics cookies: Help us understand how users interact with our site
- Preference cookies: Remember your settings and preferences
5. Data Security
We implement 256-bit SSL encryption, two-factor authentication, regular security audits, and strict access controls. Financial data is stored in compliance with PCI-DSS standards.
⚠️ Note: No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against all threats.
6. Data Retention
We retain your personal data for as long as your account is active and for up to 7 years after closure as required by financial regulations. Transaction records are kept for a minimum of 5 years for compliance purposes.
7. Your Rights
You have the right to access your personal data, correct inaccurate information, request deletion (subject to legal requirements), object to certain processing, and request data portability.
To exercise these rights, contact our Data Protection Officer at privacy@luckyvault.in
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
LuckyVault is strictly for adults aged 18 and over. We do not knowingly collect data from minors. If we discover that a minor has provided personal information, we will delete it immediately and close the account.
10. Contact Us
- Email: support@luckyvault.in
- Address: LuckyVault Pvt Ltd, Mumbai, Maharashtra, India
- Response time: Within 48 business hours