❓ Frequently Asked Questions
Everything you need to know about LuckyVault. Can't find your answer? Contact us directly.
How long does withdrawal take?
Withdrawals
Verified accounts receive withdrawals within 30 minutes for amounts up to ₹1 lakh. Larger withdrawals may take up to 2 hours. If your KYC is incomplete, your first withdrawal may take up to 24 hours while we verify your documents.
How do I claim my welcome bonus?
Bonuses
Simply register, go to the Deposit page, enter your deposit amount (minimum ₹500), and apply the promo code LUCKY200. Your 200% bonus will be credited instantly to your bonus balance. Bonus is subject to 25x wagering requirement before withdrawal.
What payment methods are accepted?
Deposits
We accept all major UPI apps (PhonePe, Google Pay, Paytm, BHIM), IMPS, NEFT, RTGS, and direct bank transfers. Minimum deposit is ₹100. All transactions are encrypted and processed instantly.
How do I verify my account (KYC)?
Account
To complete KYC, send a clear photo of your Aadhaar card (front and back) and a selfie holding it, via WhatsApp to our support number. Verification is typically completed within 1–4 hours during business days.
Is LuckyVault safe to play on?
Security
Yes. LuckyVault uses 256-bit SSL encryption for all transactions, certified RNG for all games, and industry-standard KYC verification. Your funds are held in a segregated account and can be withdrawn at any time.
What is RTP and why does it matter?
Games
RTP (Return to Player) is the percentage of money a game pays back to players over time. A 97% RTP means for every ₹100 wagered, the game returns ₹97 on average. Higher RTP = better long-term value. We always show the RTP on every game card.
Can I play on mobile?
Technical
Absolutely! LuckyVault is fully optimised for all mobile devices. Open luckyvault.in in any mobile browser — no app download needed. The entire platform, including live games and cashouts, works seamlessly on iOS and Android.
What are Happy Hours?
Promotions
Happy Hours run at 10AM, 2PM, 6PM, and 10PM IST every day. During these windows, selected games offer 2x loyalty points and cashback boosts up to 30%. Check the Happy Hours section on the homepage for the live countdown.
Still have questions?
Our support team is available 24/7. Reach out on WhatsApp or Telegram for the fastest response.