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❓ Frequently Asked Questions

Everything you need to know about LuckyVault. Can't find your answer? Contact us directly.

How long does withdrawal take? Withdrawals +
Verified accounts receive withdrawals within 30 minutes for amounts up to ₹1 lakh. Larger withdrawals may take up to 2 hours. If your KYC is incomplete, your first withdrawal may take up to 24 hours while we verify your documents.
How do I claim my welcome bonus? Bonuses +
Simply register, go to the Deposit page, enter your deposit amount (minimum ₹500), and apply the promo code LUCKY200. Your 200% bonus will be credited instantly to your bonus balance. Bonus is subject to 25x wagering requirement before withdrawal.
What payment methods are accepted? Deposits +
We accept all major UPI apps (PhonePe, Google Pay, Paytm, BHIM), IMPS, NEFT, RTGS, and direct bank transfers. Minimum deposit is ₹100. All transactions are encrypted and processed instantly.
How do I verify my account (KYC)? Account +
To complete KYC, send a clear photo of your Aadhaar card (front and back) and a selfie holding it, via WhatsApp to our support number. Verification is typically completed within 1–4 hours during business days.
Is LuckyVault safe to play on? Security +
Yes. LuckyVault uses 256-bit SSL encryption for all transactions, certified RNG for all games, and industry-standard KYC verification. Your funds are held in a segregated account and can be withdrawn at any time.
What is RTP and why does it matter? Games +
RTP (Return to Player) is the percentage of money a game pays back to players over time. A 97% RTP means for every ₹100 wagered, the game returns ₹97 on average. Higher RTP = better long-term value. We always show the RTP on every game card.
Can I play on mobile? Technical +
Absolutely! LuckyVault is fully optimised for all mobile devices. Open luckyvault.in in any mobile browser — no app download needed. The entire platform, including live games and cashouts, works seamlessly on iOS and Android.
What are Happy Hours? Promotions +
Happy Hours run at 10AM, 2PM, 6PM, and 10PM IST every day. During these windows, selected games offer 2x loyalty points and cashback boosts up to 30%. Check the Happy Hours section on the homepage for the live countdown.

Still have questions?

Our support team is available 24/7. Reach out on WhatsApp or Telegram for the fastest response.

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